We needed a new AC and from the time of the quote to the install was super easy. The whole team was amazing. Chuck came out sooner than scheduled for our quote which worked in our favor since we were without a working AC. He was very helpful in giving us all the information on the different units so we could make an informed decision. Once we picked a unit, they were able to get us on the schedule ASAP. We felt so taken care of on the day of install. They had several techs out to assist to make sure everything was installed properly. Dan, the owner, even popped over to check on everything. The team was here a little longer than anticipated, but they wanted to do everything correctly which I appreciated. It was about 7:30pm by the time they finished and we got everything paid for. There was an issue with our card going through, but a quick call to the office got it taken care of. They truly will take care of you anytime of the day. The whole process was incredibly easy which felt good since a new AC unit isn’t a cheap purchase. We are happy to be in a house with working AC once again!
Tiffany & Aaron Warsinske
Gilbert was amazing! I asked for an inspection of my attic for leaks and Gilbert himself suggested we look at everything. My unit is 10 years old and he took it upon himself to give me a 5 star treatment. Thank you!
Great job Five Star!! Five Star just installed a new system in my home. From the start their team was completely professional without losing that sense that they care about their customers’ needs. From the quote process with their receptionist Leixel, who was easy to talk to, made the quote process a pleasure to finish. The whole process only took two days. Wow!! In my industry I have to work with a lot of vendors and service companies, Five Star hit the service nail on the head!! On the morning of the installation, I met one of their specialists, Tristan Rochelle. I was notified by text that he was on his way and that he was rated 5 out of 5 stars. I can see why; we only spoke for a few minutes but seriously I was impressed with that young man. These days you don’t see many young people that are as polite, professional and ready to work. He was actually there 30 mins before anyone else. We had just woken up and had a few things to take care of with our animals before he could start. Again, very professional and patient. Thank you, Tristan! I will be using Five Stars services again and will be recommending them to everyone I know in their HVAC needs. From start to finish Five Star gets a 6 out of 5 stars from me!!
Donny Jacobs (Mindlabyrinth)
The name says it all. They take the time to go over everything so you understand the issue, they don’t throw out big words and say $475.00 will fix it. Not having air in 118° weather is stressful as it is. Dan, Gilbert, Tristian, Lucas, Tony and the rest of the team are awesome. My house was cleaner when they left than when they started. I have already referred a few people and will never use anyone else again. Thank you!!
There is difference between good and defining a new level of excellence. Tony, Ashley, Tristan and Lucas just installed my 3 ton unit for my office. You can tell they care so much about the experience not just the result but the process in each and every step to achieve the desired result. Respectful, timely, educated, experienced, mastery in their craft is just few thoughts that came to mind when working with this company. They went out of their way to make sure I was not just satisfied with the job but extremely excited and grateful for the overall experience. That speaks volumes in my book. I would make sure these four stick around this company because they not only represent the highest level of work but you can tell that each and everyone of them went out of their way to make my wife, myself my 4 year old feel amazing through this whole transaction. Customer for life here.